Leaving this here as a general review of Google's customer service...
I have opened 3 different tickets in the last 3 weeks, attempting to get help resolving a matter affecting my business involving a review bomb and subsequent suspension of reviews for my business. The first response I received was not adequate, and I have replied to that email for additional assistance.
That email was never answered. I opened up another ticket, and the response was that "you have already contacted us and this issue has been resolved" when in fact it had not.
I contacted someone via a chat feature and was told "the review team" will get back with me via email. They never did. I opened up a third ticket after this fact, detailing everything that had happened and the fact that I still needed assistance.
I just received a THIRD automated response stating the matter has been resolved in a previous ticket.... It has, in fact, not been resolved! This has been a completely ridiculous process, and wholly inadequate.